Refund policy

Every Game Night Society product is printed or made to order after you buy it, so our return policy works differently from a shop that ships out of a warehouse. Please read this before ordering.

If your order arrives defective, damaged, or incorrect

Email support@gamenightsociety.com within 30 days of delivery with your order number and a photo of the problem. We will send a free replacement or issue a full refund, whichever you prefer. If we need the item back, we will email you a prepaid shipping label with instructions. Please wait for our confirmation before sending anything back, because items returned without contacting us first cannot be processed.

Change-of-mind returns

Because each item is produced for you after you order, we cannot accept returns for change of mind: for example, ordering the wrong design, size, or color, or simply no longer wanting the item. Please review the product details, sizing, and options carefully before ordering. Orders shipping to the European Union and the United Kingdom are an exception, described below.

Exchanges

We do not offer exchanges. If your item arrived defective, damaged, or incorrect, we will send a replacement at no cost under the first section above. If you would like a different design, please place a new order.

Cancelling an order

We can usually cancel an order if it has not gone into production yet. Email us as soon as possible with your order number. If production has not started, we will cancel it and refund you in full.

European Union and United Kingdom orders

If your order ships to the European Union or the United Kingdom, consumer law gives you the right to cancel or return your order within 14 days of delivery for any reason, without giving a justification. To use this right, email support@gamenightsociety.com within 14 days of delivery. The item must be returned unused and in its original packaging, and you are responsible for the cost of return shipping unless the item was defective, damaged, or incorrect. We will refund you within 14 days of receiving the returned item.

Refunds

Once a refund is approved, or once we have received and inspected a returned item where a return was required, we refund your original payment method within 10 business days. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed since we confirmed your refund and it has not appeared, email support@gamenightsociety.com.

Questions

Email support@gamenightsociety.com. We reply within 1 to 2 business days, Monday through Friday.

Game Night Society, 1212 Orange Avenue, Tavares, FL 32778, United States